Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Calsayseat Medical Group
2018-10-06
Person
2
5
0
Written by a patient
Written by a patient 6th October 2018
The biggest problem at the surgery when getting an appointment is that you never have continuity of Doctor/patient...with the problem you wish to talk about....and also time slots for your appointment. In the last four appointments I’ve had, the Doctor has been late. This is so infuriating, when you make a point of always being on time..No one ever tells you that the Doctor is running late, it would be most prudent if there was even a board on the wall Informing patients that (Dr so n so )was running late. The cleanliness of the surgery is badly let down by the horrendous stains and dirty marks on the waiting room chairs.... I wouldn’t recommend our Surgery, only reason being is that there are far too much patients. We have some lovely nurses and Drs in our practice. Not withstanding the above niggles.....
Calsayseat Medical Group
2017-12-20
Person
2
5
0
Written by a patient
Written by a patient 20th December 2017
I am angry that the advice in the phone message tells you to tell the nature of your problem to the receptionist. The only person you should be talking to about why you need an appointment is the health professional who is trained to deal with such matters. Also, getting an appointment can be a nightmare and I feel that receptionists do not always tell the truth about the availability of appointments. The final gripe I have is having to tell my address out loud when booking in. I am a health professional myself and feel that this information should be confidential and not have to be told to a receptionist in front of waiting room full of patients, especially as some of them frequent the health care establishment where I work.
Calsayseat Medical Group
2017-12-19
Person
3
5
0
Written by a patient
Written by a patient 19th December 2017
Receptionists on/off interested, happy at their work or attitude towards patients. Depends who you get on phone or when visiting on appointment.
Dr's fine. Nurses fine.
Calsayseat Medical Group
2017-10-23
Person
2
5
0
Written by a patient
Written by a patient 23rd October 2017
At best this GP is ok. The receptionist are inconceivably rude and have very little time for you. It is next to impossible to get an appointment and when you do get one it isn’t for another couple of weeks. The doctors are lovely and friendly, I have never had issues with them but between the wait times, appointments running late and everything in between, it feels like it just isn’t worth it.
Calsayseat Medical Group
2017-09-27
Person
5
5
0
Written by a patient
Written by a patient 27th September 2017
Very good surgery. Sometimes a bit busy but they always have time for you . I have been with them for a long time and am very happy with the service and care I am given. My Daughter and Grandchildren also use the surgery and are also happy with the service.